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Effective Date: October 21, 2026

Mulder Plumbing and Heating (\"we,\" \"our,\" or \"us\") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and share your information when you interact with our website and advertising campaigns, including Facebook Lead Generation Ads.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you fill out forms, request quotes, or submit details through our digital channels.

\nInformation Collected via Facebook Lead Ads: When you submit information through a lead generation form on Facebook or Instagram, we collect the details you explicitly provide, which typically include your name, email address, and phone number.
\nWebsite Information: If you visit our website, we collect standard contact and service request details submitted directly through our booking forms.

2. How We Use Your Information

We use the information we collect for the following business purposes:

\nFulfilling Requests: To respond to your inquiries, schedule plumbing and HVAC service calls, provide quotes, and deliver requested information.
\nCustomer Communication: To follow up on service requests or communicate updates regarding your account or appointments.
\nMarketing (With Consent): Where permitted by law, to send you promotional communications, special offers, or updates about our services. You can opt out of marketing communications at any time.

3. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your data only with trusted third parties under strict privacy terms:

\nService Providers: Third-party tools and platforms that help us manage our business operations, customer scheduling, and communications.
\nMeta Platforms, Inc.: We share data with Meta strictly to facilitate and deliver your inquiries submitted through our Facebook and Instagram lead generation campaigns.
\nLegal Requirements: When required by law, subpoena, or to protect our legal rights, we may disclose information to comply with lawful government requests.

4. Your Data Rights and Choices

Depending on your location, you may have rights regarding your personal information, including:

\nAccess & Correction: The right to request access to or correction of the personal data we hold about you.
\nDeletion: The right to request that we delete your personal information.
\nWithdrawal of Consent: The right to withdraw consent for marketing communications at any time.

To exercise these rights, please contact us using the details provided below.

5. Data Security and Retention

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, loss, or misuse. We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations.

6. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be indicated by an updated \"Effective Date\" at the top of this page.

7. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, you can reach us at:

\nBusiness Name: Mulder Plumbing and Heating
\nEmail: office@mulderheating.com
\nPhone: (403) 329-4117
\nAddress: 405B 33 Street North, Lethbridge, Alberta T1H 3Z6

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